Paul's Drapery

While the technicians who came to my house were great. The office staff are the opposite. It took me three days to recoeve help after talking to multiple people and instead of making things right they made excuses for their short comings and told me to take my business elsewhere. Spend your money to support a business who values you. This buisness clearly does not. They charge way too much to be so lackluster and unkind.

Very pleasant experience working with the folks at Paul’s Drapery! I just moved to Pacific Grove and needed to cover all the windows in the house, with a preference for shades. After doing some research on options in the area, I settled on Paul’s and arranged to visit their shop. Sherry greeted us with real enthusiasm and walked us through several creative and interesting options. She talked through our aesthetic preferences and helped us make decisions for each room. Bryan in the back office was equally engaging and easy to work with and ultimately was the contact person as we waited for our multiple shades to come in. Larry came to the house to measure and was super focused and very detailed as he verified the specifics of the shades we wanted for each window. When he left, he informed us on the timeline for the order and manufacture of our custom shades. The items arrived within the anticipated timeframe and Bryan was quick to let us know and offer some options for the install. Larry and his installation team were on time, super professional, very engaged, and very respectful of their time in the house (since they had to be in every room of the house). In summary, VERY pleased with the entire process and outcome!

Kiddo was playing with blinds at my friends place and the internal cord snapped. They were able to fix it same day. Unfortunately I didn’t make it to pickup but they did offer a way for me to pay online which is a nice option. From this experience I’m highly considering Hunter Douglas blinds for my own home due to entire customer service process. Thanks again!