Fairfield Glass S&I

Today I called Fairfield Glass to fix a double-pane window in my kitchen. The owner, Dwight, showed up about 25 minutes later. When I greeted him and asked how his day was going, he replied: “It was fine until I saw you.” That comment was very disrespectful. He later said he was “just kidding,” but I found it inappropriate. I showed him the window, and after taking some measurements, he quoted me $280, with a $20 discount if I paid cash. However, he demanded full payment upfront before ordering materials. As a licensed contractor myself, I know this is illegal under California law. When I told him this, he tried to argue that the law had changed. I explained that if I ever did what he was asking with my own clients, my license would be at risk. I began to wonder if he was treating me this way because I am Latino. I asked him directly if he would do the same with a white customer. He did not respond. At that point, I told him I no longer felt comfortable and asked him to leave. Based on this experience, I cannot recommend Fairfield Glass. In my opinion, Dwight was unprofessional, disrespectful, and displayed behavior that I consider discriminatory.

I called-in the the same day and Dwight repaired our broken window and fixed it in less than an hour, replacing it with a better window at an exceptional price. Exceptional service and very friendly and humorous. Highly recommended and would definitely do service again with this great private company.

SUPERB service! It only took 3 days, from assessing to ordering then replacing our broken glass windows. I would give Dwight more than 5 stars! Thank you for your great service!