Wood Windows Warehouse Inc

I have been using Wood Window Warehouse for many years. They installed my entire house with double pane windows throughout the years, including glass doors. My windows including wood frames are beautiful.Mario is friendly, knowledgeable, and responsive and service is excellent. I wholeheartedly recommend WWW.

Truly disappointed. The initial job they did for me was pretty professional. I liked their work and haven't had issues with the windows. They replaced at least 5 windows, some in custom sizes. There were some minor issues but overall they'd get 4/5 stars for that. I marked them significantly lower because of a follow-up that I did with them several years after. Two of my windows cracked and I asked for an estimate to replace them. I called them back, satisfied with the first job they did. They sent out a guy, probably Mario, and he looked at the windows and said he'd prepare and estimate. He never did. I followed up about every month, with no response or a lukewarm "I'll look into and get back to you." They never did anything. Finally, several months later, I wrote them and they told me that I'd be last in line to get any work done. They basically didn't care that they left me hanging all that time and asked that I just get in the cue. I'm going with someone else for anything after this. Great way to lose customers.

I'm a General Contractor most of my jobs are on the peninsula, This guys are not honest when it comes to scheduling. Communication, and pricing is really bad. I had the worst experience ever Mario tries to talk nice over the phone but he is not honest with pricing, scheduling and changes the subject. They made a mistake on my window and didn't want to fix it. Instead he wanted to charge me over $1,200. For few pieces of 1/2 trim to fix the window on top of the $1,700. Dollar for the wrong window. Almost a $3000.00 dollars for a 40" x 48" window. Customer service is not there. And not honest. The prices are redicusles, not on time they said one thing over the phone and is another. Worst experience ever.