ServiceMaster by First Response

Ovi the project manager and his crew (Z and Rene) have been wonderful! We discovered our water heater had a leak and unfortunately caused damage to our floors, walls, and insulation. Ovi was super knowledgeable and eased my mind about the whole process. Z and Rene came out to remove the floors, drywall, and insulation - They were very friendly and helpful, keeping me informed on everything they were doing. When the restoration was done, they even went above and beyond to help us move our washer and dryer and put up plastic to block our cats from getting into an exposed part of the wall into the garage while we wait for the rebuild process to begin. While we hope to never be dealing with water damage again, we would absolutely use this company in the future if needed!

We had a major water line break at our business in Sacramento and contacted ServiceMaster by First Response for emergency water damage restoration. From the moment they arrived, their team was professional, responsive, and extremely knowledgeable. They quickly assessed the damage, developed a clear restoration plan, and worked efficiently to minimize disruption to our business operations. Their communication throughout the entire water mitigation and drying process was excellent, and they treated our property with care and respect. If you're looking for a reliable company for water damage restoration, flood cleanup, emergency water extraction, or commercial property restoration in Sacramento, I highly recommend ServiceMaster by First Response. Their professionalism, attention to detail, and commitment to customer service were outstanding. They turned a stressful situation into a smooth and manageable experience. Thank you to the entire team for the amazing job!

Unfortunately, we recently experienced a fire at our property, and it was one of the most stressful situations we've ever faced. From the moment we contacted ServiceMaster by First Response, their team was responsive, professional, and genuinely caring. They arrived quickly, explained the restoration process in a way we could understand, and kept us informed every step of the way. What impressed me most was how much they cared—not just about restoring the property, but about helping us through a difficult time. Their crew handled the fire and smoke damage with incredible attention to detail and made a challenging situation much easier to manage. The communication was excellent, the work was high quality, and they worked seamlessly with our insurance company. It's clear they have a lot of experience with fire damage restoration and truly put their customers first. If you ever find yourself needing fire damage restoration or smoke damage cleanup in the Sacramento area, I highly recommend ServiceMaster by First Response. I hope we never need these services again, but if we do, they would be my first call. :::