BMS CAT

I initially hired BMS CAT for reconstruction after water damage in my home. The project manager, Tim Lee, was excellent and managed the initial repairs very professionally. However, the flooring installation was a major disappointment. Initially, we planned to replace affected area only, a 27-square-foot portion of the floor. Unfortunately, the tile installation was poorly done. After Tim Lee acknowledged the quality issues, we decided to replace the entire 330-square-foot floor. Unfortunately, the second installer also failed to deliver proper quality. There was improper surface leveling, the mortar was unevenly applied, and as a result, the granite tiles were cracking throughout the entire space. The grout gaps between tiles were uneven, and the work was ultimately left unfinished. The grout was never applied, and the entire job had to be scrapped, forcing me to find another company to redo the flooring for a third time. An independent adjuster, sent by my home insurance, inspected the work and confirmed that it was unacceptable, further validating job poorly done. Additionally, the careless work of the second installer led to damage beyond just the flooring. The balcony floor was ruined by spilled mortar, the walls in the kitchen-family room were damaged, the kitchen cabinets got scratched. Furthermore, debris from demolition was left in my garage. Despite promises to clean up the mess BMS CAT had not follow through to this day. Further communications from me were left unanswered. The water damage happed last March, and nearly a year later, I am still dealing with the aftermath. Had the BMS CAT had done the work properly from the start, this would have been resolved long ago. This prolonged ordeal has caused me immense inconvenience and hardship on all levels. In summary, while Tim Lee’s management was commendable, the overall experience with BMS CAT was disappointing to say the least. However, while the general construction work was good, it appears that they are not equipped with the right professionals to do high-quality stone or granite floors, and I would not recommend hiring them for this type of work. I hope this feedback helps others make informed decisions.

Jefferson, Leonardo, Roberto, and Ryan did a wonderful job restoring my home after a water leak. From start to finish, Jefferson and Leonardo handled the water removal with excellent professionalism, keeping me consistently updated and clearly explaining every step of the restoration process. Project manager, Ryan, coordinated everything seamlessly. He kept me well-informed throughout the project and proactively communicated any timeline updates. Finally, a huge thank you to Roberto and his team for their excellent craftsmanship on the rebuild. They did an amazing job installing the new flooring, baseboards, drywall, paint, vanity, and reconnecting my laundry machine. Thank you to their incredible teamwork and coordination, my home looks completely remodeled.

I am extremely impressed with the quality of service provided by this cleaning company. Jefferson, Leonardo, and his team were all professional and very polite. Jefferson made sure to explain the process from start to finish. The team went above and beyond with cleaning all morning until late afternoon for 3 days without missing anything. They were careful around our furniture and I trusted them with our belongings. I highly recommend this company to anyone looking for reliable, thorough, and professional cleaning services. Make sure to ask for Jefferson and Leonardo. You’ll be in great hands!