SERVPRO of Fresno Northwest

Jason and the Servpro team at SERVPRO of Fresno Northwest did an outstanding job on the mitigation and full reconstruction of my home. From the very first day they arrived, the entire crew was professional, respectful, and clearly knowledgeable. What truly impressed me most was Jason’s communication. He kept me informed every step of the way with clear, timely updates. He took the time to explain what needed to be done, why it was necessary, and what to expect next—never making me feel in the dark or overwhelmed. Whenever I had a question or concern, Jason responded promptly and made sure I felt heard and supported. The quality of the mitigation and reconstruction work was excellent. The team worked efficiently, paid close attention to detail, and didn’t cut any corners. Most importantly, they genuinely cared about customer satisfaction. They didn’t consider the job complete until I was completely happy with the results. My home looks better than it did before the damage, and I felt taken care of throughout the entire process. I highly recommend Jason and the Servpro team if you need mitigation or reconstruction services. They deliver great work and make customer satisfaction a real priority. David Engstrom

I can’t say enough for the incredible job that Jason and his team have done to restore our house to its previous beauty after we suffered a sewage backup which affected much of our home. Having a black water flood was extremely traumatic, but once Servrpro brought this team in for reconstruction, the entire trajectory of the experience changed. Before the project started, Jason provided us with a list of all of the different areas being worked on, what day it would take place, and how long it would last. After each day of work, we were provided with an update, and he always answered our questions within just a couple minutes. Having the information at our fingertips put our whole family at ease. On the work end, his team was extremely friendly and professional. They did a great job, and after each day of work, either Jason or his team would walk us through their work and make adjustments as needed. Everything from adding texture, painting walls, replacing carpet, and matching our 20 year old wood floors was done perfectly. The amount of empathy and patience shown to my family and me was incredible. It definitely has felt as though this is more than just a job for these guys. They truly put themselves in their customers’ shoes and have treated our home as if it was their own. I sincerely hope I don’t have another flood, but I know for sure i will call Jason and Servpro if I do. These guys are pros. They are great at what they do, they communicate well with customers, and they are extremely friendly.

We experienced a water line leak under our concrete foundation. Our insurance company sent out Servpro to assess and perform the cleanup. Everyone with Servpro was professional and friendly throughout the entire process. The cleanup crew was very thorough and worked very clean. I opted to continue to use Servpro for the reconstruction portion since they had done such a good job on the clean up and had worked well with my insurance company. The repairs that they performed included insulation, drywall, some cabinet replacement, painting and reinstalling appliances. The crew was very friendly and accommodating and continually expressed their desire to make us happy. I highly recommend Servpro of Fresno Northwest for any kind of clean up and construction needs.