Trademark Roofing Inc.

TLDR: honest dealing and they stand by their work. Highly recommend. Trademark Roofing did a great job for us. We had some issues with drainage on a flat-top in-law unit, and they came out and did the work promptly, despite the fact that we're pretty far out on the coast. Drainage was improved after the initial work, but there were still a couple of issues, so they came back out to see what was up, and buttoned everything up for no additional cost. All through the job they were polite and professional, and clearly explained the issues we were having, what our options were, and what the pros and cons of each.

Lacking communication led to frustration, misunderstandings, avoidable mistakes, and additional charges. As far as the roof is concerned, we are satisfied with the final outcome, so we could see hiring TR again if we knew that we had the time to supervise the project. These are the problems we encountered: - We were not informed during the project that dry-rot repairs exceeded the amount in the contract. This means that extra charges for dry-rot replacement in the invoice were not approved and, therefore, not legal according to the contract. - If the crew had informed us of the additional dry-rot repairs and gotten approval as per the contract, we might have also discussed the warped plywood replacement prior to the crew installing new shingles on said plywood, effectively avoiding the entire miscommunication and additional repair charges. - TR blamed us for their mistake. If we were responsible for catching their crew's errors before they made them, we would also be on TR's payroll. - While negotiating whether TR would correct their mistake of installing new tile on damaged plywood, we were told that a straight roofline is not guaranteed in their roof replacement projects. If so, then TR's company tagline "quality without compromise" is false advertising.

Was told needed a new roof to fix leak. Leak not fixed after at least 3 followup visits. Cost me nearly 5 thousand to fix leak from another business and interior repairs. Do not use Trademark! Smoke and mirrors. See you in court.....