Skaates Inc.

Technical knowledge: excellent. Follow through on minor tasks needed to complete a job: terrible. I've got two simple tasks that need to be performed on a job that goes back to 2022 and can't get them completed. Dispatch and office admin: Good. Effectiveness in getting field to do quick, minor stuff: zero. Really frustrating, because otherwise, the quality of work is very good. But, as a remote landlord, I can't afford to have non-responsive service.

I wanted to like this company. Frances is great. However, their estimators are not and this impacts the customer. I needed a new boiler and reached out to this company for help. After they made a visit, they started the boiler needed replacement. It has now been over a week, and after several follow ups, the office still has not received the quote from their estimator. I won't bother calling this company for service anymore.

These guys are amazing and very knowledgeable about the radiant system I have. They were able to fix the issue quickly and were eager to explain the basics about our boiler and radiant heating system. This experience was great compared to the other company I called. Thanks, Skaates! :)