Western Bat Specialists

Hired this company to get bats out of our building. It was a great experience. From our first call, they answered all of our questions. The crew was respectful and did a great job! The detail in their work was outstanding. Watching the bats leave was amazing. I recommend this company, we have had bats for years and was not able to get them out of the building until I hired them.

We can’t say enough positive things about this company. We had a bat infestation and a team came up and put up bat netting with little one way doors so the bats could fly out but not back in. Bye bye bats. Subsequently another team did remediation work. Now no bats, no guano and no urine smell. Stripped our entire roof of old nasty insulation and replaced with new insulation after removal of guano and spraying for urine and readied it for a new roof. From Administrative staff to teams that performed the work, an excellent experience all the way! Highly recommended!

I have updated my review several times based on Rebekah's responses (which also have changed) and to include her legal threat. They charged $5,850 for a crew of three guys a total of 8.5 hours onsite. I believe their prices are up there with what a highly-skilled contractor would charge, and in my opinion there is not much skill needed to do their work. It seems more labor intensive than specialized and any DIYer can do it if they google how to get and keep bats out of their home. Unfortunately we will not know how effective their work is until the bats start coming back in late spring. From my initial email mentioning to Rebekah that I was dissatisfied with the value I was getting, instead of making any effort to make things right with me, she became accusatory and went into long explanations as to why they charge the prices they do. She even threatened to contest & defend against any defamation. This is not a sign of a healthy company to have a CFO handling their customers this way. Take a look at her responses to dissatisfied customers on Yelp. Had I read those before contacting this company, I definitely would have looked elsewhere. Rebekah had a lawyer threaten me to take my reviews down. In the letter, he accused me of coercion, extortion, making misleading and fraudulent statements, and libel. Below is a summary of my email interactions with Rebekah. You’ll probably see that her accusations are extremely exaggerated. The irony is she would have spent way less doing the extra half hour of work I wanted than she spent on an attorney to send me a threatening letter, and would have gotten a better review. Email #1: I said I didn’t feel we were getting good value (8.5 hours hrs. onsite for a crew of 3 for almost $6k!) and asked if she could include some work that should have been on the initial work order, such as fixing a small amount of stucco on the back porch. I said if not, my dissatisfaction (with the overall value of their work) would be reflected in my review. Email #1 response: She said I had to pay for any additional work and didn't appreciate that I was threatening to write a bad review if she didn't give me free work (I didn't say that exactly but she sure jumped to that conclusion). She stated that there was much more involved than time spent working onsite such as training, job prep, commute time, cost of the work truck, gas, insurance. She went on to tell me how dangerous the job is due to diseases from bats as another justification for their high price. (Just a side note: there was bat guano up in the corners of the front porch so why weren't any of the guys wearing masks, safety goggles and gloves while stripping it out if it’s that dangerous?) Email #2: After she explained that the stucco was too much work to do for free (which I hadn't realized prior to that) I then mentioned that sanitizing the front porch where the crew had just removed lots of bat urine and poop really should have been included in their overall service and it was an oversight that it wasn’t. (It probably would have taken her crew a half hour to do, and it would have made me happy, but making me happy was apparently not Rebekah’s goal.) I told her that all I was hearing was excuses as to why they charge the high prices they do and she was not addressing my concerns about not getting proper value for my money, and that this would be reflected in my review. Email #2 response: She flat out refused the sanitizing of the front porch and then said the following (exact quotes): “I understand you are unhappy, and this appears to be how you respond when you do not get what you want.” She went on to say: "In my view, I could see you doing this when you go into get an oil change and then becoming upset that the shop did not rotate your tires or perform a smog inspection, change your spark plugs, because you don't like the price and feel More should be included." Email #3: I told her that I would include her statements in my review and to have a nice life. I was obviously getting nowhere and I had enough of her insulting comments.