Augusta Lawn Care of Tracy

There were red flags from the get go which we missed . First initial appointment was scheduled for a Tuesday at 1:00pm, their service member called at 11:00am and said I’m in the area, 5 minutes away, can I come now. We agreed, he did his walk, gave us an estimate, after some careful review of the job both parties came up with a said amount. However there was discrepancy in the amounts discussed during estimation to what was received in email. On top of it, amount sent in email was automatically accepted by their team . When called to check, their response was you must have verbally agreed so we went ahead and automatically accepted it on your behalf. Had to make couple calls to get the amount rectified. When scheduling the appointment, no time was mentioned except for “morning”. We were left wondering their time of arrival. They showed up at 7:00am, working hours are usually 9:00am onwards. My toddler was asleep and he is sensitive to loud machinery noises. We usually have to schedule things around his nap times ensuring he does not wake up startled and have to prep him accordingly. During the estimation process, Sal mentioned initial clean up will be completed by him. There was another young man present and working. Sal was no where to be seen. Therefore, I had to repeat what was discussed initially to the person at job sight. The young man, said I have video, I will reference. Came back to me asking “where the Stakes need to go”? . At this point I’m not even sure what was recorded in the video. We have no access to the video to ensure everything that was discussed is in it. There was one dead plant that was needed to be pulled out, Sal on the day of estimate, tried pulling and said I will pull it out on the day of initial clean up. When I asked the young man, he said there is nothing like that in the video????? Excuse me?? Now I’m really scared and worried of what will they do to my yard. I called the office to get connected with the supervisor, told them about the ordeal. Instead of their supervisor calling me. The female admin staff took the liberty to call my husband ( at work) saying that I am being rude to their staff. I called back, a male team member picked up ( Jerry) and noted the situation. After that, the female admin staff takes the liberty to send rude messages to my husband?! SO PROFFESSIONAL of them. Instead of rectifying matters, they pulled out the guy who was working and left everything in a mess. They stopped taking my calls. Had to call from a different number to get my card removed. I just hope I don’t get charged for the service they did not deliver.

Monte did a fantastic job. He made sure to mark the Sprinklers first before doing the aeration so he wouldn't accidentally hit them. Afterwards, he cleaned up the loose dirt on the driveway and sidewalk. 5 stars!!!

The Augusta crew was on time and did exactly what I asked for! They do quick work and cleaned up as if they were never there. Impressive company and crew at a very reasonble price.