Recology San Mateo County

Numerous times recology has been informed that their employees do not return recycling bin where they found it.

I am beyond frustrated with this company’s sheer negligence. We manage a multi-unit complex, and despite being scheduled for recycling pickup twice a week, they miss one or two pickups every single week without fail. To make matters worse, a neighbor actually caught the driver leaving without picking up the bins, claiming they couldn't open the garage door—despite having our access code. Every single time I call to complain, the representatives tell me they will escalate the issue to a supervisor, but it’s an empty promise. Nothing ever changes. Today, I tried calling them multiple times on a regular business day, sitting on hold for 30 to 60 minutes each time, and nobody even bothered to pick up the service line. This level of unreliability and terrible customer support is incredibly disappointing. Save yourself the headache and go with another company

Have called Recology 5+ times about missed pickups and keep getting the run around about the “supervisor” or “district manager” calling me back to remedy the situation and a couple of months later I am still waiting…the trash is piling up so much that the homeless are now contributing to the pile making a huge health hazard in the back of my building. Of course they have not missed a beat of continuing to charge me a service I am not receiving, anybody know what can be done at this point?? Beyond frustrating!!