Golden Gate Mechanical Inc

Highly recommend Golden Gate Mechanical. Professional team, great communication, and quality HVAC work. They were responsive, honest, and completed the job efficiently. Hard to find contractors this reliable.

My disastrous experience with Golden Gate Mechanical started on when they sent me an invoice (by email) out of the blue relating to a condo that I owned in Palo Alto. Upon further investigation, it turns out that the HOA had called them out months earlier regarding roof leaks. GGM had some bizarre theory that maybe the roof AC condenser for my unit was at fault, so they turned the condenser switch off on the roof, turned the thermostat to off in my unit (the HOA let them in), and removed the batteries from my thermostat. Of course my AC unit wasn't the problem and the leaks continued all over the building until they were properly fixed by roofers. Nevertheless, GGM sent me a $212 invoice, months later, for their "service" of wrongfully disabling my HVAC system, which I had to restore and reprogram later. Then things got worse. I replied to the unexpected invoice (CC'ing the HOA) saying that the HOA called GGM out and the HOA is responsible for roof leaks in the building, so the HOA should pay this. Nobody responded and more than a month passed and I assumed it was resolved. But then I tried to sell my condo and GGM sent a bogus payment demand to the escrow agent. If they still wanted payment from me for the shoddy work that I didn't want or ask for, it's strange that they would contact escrow rather than contacting me first. I instructed escrow to ignore the bogus payment demand, but I decided to pay the $212 myself anyway, since my (former) HOA was partially at fault for calling them out and not paying them. I'm giving GGM a poor rating both for the incompetent "fix" which actually made things worse, and for sending a bogus payment demand to the escrow company rather than just telling me that they hadn't been paid. I'm glad that I won't ever have to deal with them again.

these guys are awesome!!!! tom is very professional and willing to do what ever it takes to get the job done. I would highly recommend them. always on time and even in the hottest of days when everyone is swamped they make it a priority to come out and fix the problem