Comfort Heating Services

My AC unit stopped working so we called our home warranty and they sent out Certified Comfort the following day (the Fourth of July) and Steve was the technician who arrived the exact time we were told they would be here. He performed his diagnostics and with in 30 minutes had my AC unit up and running. My system is over 20 years old and I was concerned we’d have to buy a new HVAC system! This company was a life saver and Steve was not only professional but was determined to fix the problem. I highly recommend going with Certified Comfort with any HVAC problems and ignore the bad reviews, they’re not only false but unfair! Thank you Steve for fixing our AC unit and allowing my family and I to enjoy a happy 4th of July!!!

If you have American Home Shield and are assigned Certified Comfort for your AC or Heater, don’t let them come. Call AHS and ask them to assign Fire & Ice. For me, Certified Comfort came out, spent 3 minutes inspecting my AC, and then left and I never heard back from them. The service tech was clearly a guy who hates his job.

Driver arrived on time about 1:20. I opened the door and said hi, the technician said lock up the dog, I replied the dog is friendly, he said lock up the dog like it was an order. I said ok and put the dog in the bedroom.. I came back to the door and said hello ,come on in. The man could not even say hello, he replied ( why am I here, what is the issue ). I told him the a/c was not working correctly. He went out to his van to gather his tools. I noticed that his van was parked in front of my neighbors house. I asked him to please back his van up. He said it was legally parked. I told him I like my neighbors and my neighbor gets home at 2. His reply was he will be long gone by then. He has not looked or touched a thing and he has already determined he will be done by 2; remember he got here at 1;20. He was correct he cleaned my filter was out the door at 1;36. He was working in a hurry, like he had some where else he wanted to be. 16 minutes from the time he should up till the time he left and his fix was to tell me to clean my filter more often. I knew this was going to be a waste of time when he said he was not going to be here that lone. The company has sent me a response to the poor survey I submitted, they said he cleaned your filter. He did, however, being a retired aircraft line maintenance manager, I truly know when someone in rushing to complete a job. In response, the company has said if it keeps happening call them back. Just after I shoot my self in the foot, ( Not Happening). Do not use this company.