Floor Coverings International of San Jose and Santa Clara

I feel that I owe other home owners to provide a overview of what my family and I experienced with Floor Coverings International of West Santa Clara and our home in San Carlos. Our experience started with Phillip to replace the existing flooring in our home due to a flood. The initial issue came once we signed the contract and paid the 50% deposit, unexpectedly the flooring we were told we were getting was out of stock and would take weeks to order so we went with a backup option. From there, issues we were told that would not be a problem, such as replacement in the master closet, which we came up with a solution for, to underbidding the work and saying there was more than he/they expected became a constant trend. After the floor was installed, our walls had a fair amount of damage from the demo of the prior floor which we ended up paying the majority of the cost for while FCI chipped in. We had a large bump in the middle of our kitchen that stemmed from incorrect prep work and also a board that had no nails in it which was replaced. We had railing that were bent and incorrectly installed that had to be fixed and eventually were. We had stairs that were cracking at the joints and that needed to be fixed and eventually were. We still to this day, per the photos below, missing stair covers and uneven installation in areas. Also, our stairs creek on three of them which we did not have an issue with before. After this most horrific and lengthy experience with FCI, I would strongly consider other options that might be out there for you and your family.

These guys were amazing. Customer service, Follow-up calls, in person quotes, answering all our questions, and communication was on point. Chris was superb when he came to the house to inspect the flooring regarding explanation of the process and his recommendations reassured us we were making the right choice. We highly recommend them. His crew that came to do the work didn't mess around, they came to assess and got straight to work, friendly crew. As you can see, we're super happy with the job.

We recently installed LVP throughout & tile in in the bathroom through Prince and his team. They did an excellent job, the price was very reasonable, and the finished work is excellent. The contractors that came in took care of our belongings and home, and helped put everything back, including the cleanup work. The job took a bit longer than anticipated due to the leveling of a few areas of our house, and we initially thought we would have to deal with the mess through the weekend. However, they offered to finish the job on Saturday and even briefly on Sunday so we could enjoy the newly installed flooring! Overall, very satisfied with the job, response times and helpfulness throughout the process!