Quality Carpets Design Center

Your employee Raven needs to be reminded of your motto . Poor customer service . She does not bother to return phone calls , sets up home appointments and is a no show . Doesn’t bother to apologize for not showing up or following through with messages . I spoke with another designer to follow up and her reply was - good luck with Raven .” This happens all the time.”I took half a day off to meet with her in my home -rescheduled my own clients , only to be a no show . Apparently , you don’t need the business . Quality Carpets just lost a $10,000 job ! I went elsewhere, and have no problem sharing my terrible experience with others in the community of Fresno and Clovis .

Working with Nick and Raven was a breeze. My husband and I felt completely overwhelmed trying to renovate our home after a small bathroom flood destroyed our floors. Luckily, Raven took the stress out of the planning for us! Raven listened to our wants and got to know our style to make flooring recommendations that we loved. We even had Raven design our new bathroom! Communication with Quality Carpets and their contractors was amazing. They were able to work with our busy schedules to get the project done.

So the experience with this place was very stressful. There were so many problems and spent more money then we wanted too. The crew they hired were horrible broke my screen door would not talk to my wife when it came to decisions and just ignored her. They left some work unfinished and did some messed up things. The main guy even told me he wanted to be done with this job probably why they left some things unfinished. Now Nick he was cool but after this experience I will never do business again! Gilbert the main guy who did the installation just horrible. See the picks below from crooked base boards to not putting in the strips on door ways. The tape behind the baseboard was my favorite.