True North Kitchen and Bath

It was an amazing experience since from the beginning to the end! They were professional, efficient and easy to work with! They are not the cheapest but they are definitely worth it! We love our bathroom and could not be happier with the results

I came across NorCal Remodeling Group through Bath Planet advertisement on FB. After receiving 2 other consultations and quotes, I decided to move forward with NorCal Remodeling for the following reasons: - COMMUNICATION: Initial schedule and consultation communication via web form, phone call, email, and text were clear and punctual. Each representative hand off the project to the corresponding person with ease and everyone is kept in the loop during hand offs. - PRICE: Initial quote was slightly higher than others, however, with their promotions, it was reduced to competitive price. Full shower/tub and vanity remodel was $15K (purchased the vanity, mirror, and lights separately). Plus, the lifetime guarantee also gave me a peace of mind. - CONVENIENCE: I appreciated the concept that one business, NorCal Remodeling Group, would handles all the supplies purchase (through Bath Planet), delivery, and installation. While other companies I consulted with required either I source all the materials, or only managed the shower/tub but not the vanity section. - SERVICE: Design Consultant/Jason B: My first meeting was with Jason B, who was a Design Consultant/Sales. He was friendly, informative, and paid attention to details. For example, he measured the wet area and verified with Project Manager to confirm that a deep soaker tub would fit in the area no problem. He also advised to purchase a specific style and dimension of the vanity to ensure that less piping adjustments is needed to avoid additional costs. I set my decision timeline/expectation at the front end so he was aware of my commitment level. One sales person to another, I know not to waste anyone's time. Construction Coordinator/Miles P: Through email and text exchange, Miles kept me posted with Bath Planet order progress and estimated delivery/installation time line. He also double checked that I will have my vanity supplies ready to go before handing me off to the Scheduling Concierge and Construction Coordinator. Scheduling Concierge/Construction Coordinator/Denise B: Through email, calls, and text exchange, Denise was proactive in scheduling installation dates by coordinating with my schedule and the installer's availability. She kept me informed through the schedule and reschedule process. Project Manager/Maximillion S: Max was my key contact whom I worked face to face on multiple occasions. He visited on site to ensure that the preliminary project is on par with what was discussed and ordered. He further advised me on my vanity and light purchase to ensure that I'm not going to incur additional labor fees that were outside of the initial contract (ie. moving the electricals and plumbing). He visited on site each day of installation to ensure project is going as planned, and collected payments. Installers: There were a group of 4 installers on Day #1, and 3 installers on Day #2 to finish the job. They were respectful of our home and you can tell they enjoy their work. There was a slight language barrier but we managed. It's been 4 days since NorCal Remodeling Group transformed our guest bathroom. I no longer need to use my original 13" tub, and now enjoy full submersion in the deep 19" soaker tub. The materials are beautiful and I'm 100% happy with this remodel!

I was referred to True North Kitchen and Bath through the Home Depot. I was contacted by Chris pretty quickly and we got the ball rolling. I had a general idea of what I wanted for my kitchen remodel. Chris was professional and helpful and guided me along the way to make a gorgeous design and budget conscious. I love my new kitchen. Thank you Chris and True North! I have recommended them to some friends in town. Thanks.