All Natural Stone

I am leaving a 1-star review as a result of a disappointing recent experience with quartzite slabs purchased from All Natural Stone. The primary reaso2 I selected quartzite for my kitchen project was its reputation as a durable, low-porosity natural stone that performs well in a kitchen environment. After purchasing the slabs and having them fabricated by an experienced stone fabricator, I was informed that he had never encountered quartzite this porous in his 30+ years of working with the product. The excessive porosity raises serious concerns about the suitability of the material for its intended use and has left me questioning whether there may be an issue with the original sealant, processing and/or manufacturing of the slabs. When I brought these concerns to All Natural Stone, the only response I received was to apply a sealant and that everything would be fine. Unfortunately, this does not address the underlying issue or provide confidence that the product I purchased meets the quality and performance expectations associated with quartzite. What has been even more frustrating is the lack of communication from management. Despite multiple attempts to contact the manager of the slab department by phone and email, I have received no response. For a company of this caliber, I expected a much higher level of customer service and accountability. As a result, I can only leave a 1-star review. My concerns regarding the quality of the quartzite slabs remain unresolved, and the lack of follow-up or meaningful assistance has been extremely disappointing.

I really wanted to love All Natural Stone, but my experience was a nightmare. If you're thinking of buying from them, be very careful; they hide critical product information and don't take responsibility when things go wrong. I bought tile from in 2024, specifically for a children's bathroom. The salesperson assured me it was a great fit for a wet environment. What they never told me was that the tile was ceramic: very fragile, porous, and totally unsuitable for wet areas. There were no specs, no installation recommendations, and no mention of the manufacturer. Just their private label, making it impossible to research before making a purchase. It wasn't until the tile started chipping badly during installation that I realized something was off. At that point the tile was installed and had multiple chips all over the place. I finally found the manufacturer's name on the box and looked up the specs myself (note that it wasn't ANS that manufactured the tile, but Spanish company). Sure enough, it specifically said that it wasn't advised for wet areas. To make matters worse, the QR code on their store display was broken, the website had no mention of tile composition, and technical spec had only N/A noted on it, so even if I had tried to check, I wouldn't have been able to. When I brought this to their attention, they refused to take responsibility. First, they only offered to replace the defective tile with more of the same defective tile (?!). After multiple back-and-forths, they offered a 50% refund, even though their lack of disclosure caused me financial loss, delays, and extra construction costs. This place is not upfront about their products and will leave you stuck with expensive mistakes if you're not careful. If you're buying tile from them, demand full product details IN WRITING before handing over a dime. Otherwise, you might find yourself in the same frustrating (and costly) situation I did. Bottom line: Shady sales tactics, no accountability, and misleading product info. Buyer beware.

We had a really great experience here. If you go in, ask for Donna. She was great and was extremely patient and really helped us find the perfect slab. The warehouse guys are extremely skilled and moving all the items really appreciate how efficient they are.