Flooring Alternatives

We used Mari at Flooring Alternatives 15 years ago to install a cork floor in our kitchen. Everything was great. The original floor wore out and we opted to replace it using Flooring Alternatives once again. We chose a 12x12 solid cork floor. The replacement process has ended up with a poor quality installation, not worthy of the price. --There are uneven tile edges in numerous places that are noticeable when your shoe or foot catches. These raised edges will break off at some point. --There are gaps at the edges by the cabinets. --There are numerous places where 4 tiles meet and are off center. Mari's installer Fito returned to inspect the floor at our request and reported the problems to Mari. Mari came out to look for herself and was unable to figure out what or why. She promised to contact the manufacturer of the floor and adhesive. She has not responded in months. I've sent emails, texts and left voice messages. I will be filing a small claims suit shortly because I have no alternative so long as she is unwilling to respond. I think Mari was nearing retirement and working from her home when we hired her this year and may be out of business but her website is still up. I can post a dozen pictures if people are interested. Mari has them and knows very well the floor install is substandard.