Electrical Maintenance Professionals

This was our first experience with Electrical Maintenance Professionals. They certainly lived up to their name. Both technicians were professional, they identified the problem quickly, and made the necessary repairs efficiently and cleanly. They also answered our questions patiently and explained what they were doing in layman's terms. We would certainly use them again if the need arises.

We recently had one of their electricians out to fix a few switches and a can light above our shower that was intermittently working. After fixing a few light switches and moving on to the shower light, the electrician promptly broke the can light fixture in an attempt to get it off and perform a repair. We thought this would be no big deal because they would surely fix what they had broken right? The electrician apologized and said she would file a claim. After a little while, we called their office to get a status update. The manager there claimed they would make it right and they would call right back. After several hours with no call back, we received a single call back where the manager quickly said “oops” and hung up. My wife then called them at least 4 times to get a response but got none. I then called from a separate number and did get a response, where I was told “your can light was old and because this work was done under a home warranty claim we won’t be fixing it.” Wow. Until this point we had been very polite and respectful. We have had many professionals out on home warranty claims and have never been treated this way. When something else is wrong, we just file another home warrant claim, or work to make it right. It’s like they didn’t want to own up to their mistake. I really don’t care about the $30 fixture. I can replace that myself. It’s the principle of how they treat customers just a mile or two away from their business. They literally broke something that wasn’t broken, left, and ghosted us. What a lack of integrity. See pictures and judge for yourself.

I would highly recommend EMP! The staff at the office very professional on the phone, always text and call to confirm for technician arrival. My technician Terry is professional and explained all details. Im a new home owner and replace outlets and added an outlet for outside patio. Thank you all for great service!