Industrial Electrical Co

The worst experience I have ever had with a business. I brought in a Welder for repair in October, and just got it back in April after $8000 of repairs. They were terrible about contacting me to update on the status of the welder, ordered parts and performed work without my permission, and were not concerned with how long this "repair" put my employees out of work. When I picked up the unit, the service manager even had me sign the final sales order on a Little Caesars Pizza box. Now we have finally tried to use the welder for the first time, and it is still just as broken as when we brought it in. Multiple calls to the welding service office have not been returned. I will NEVER bring my equipment here or recommend anybody else do the same. UPDATE: after bringing our unit to another shop, a simple faulty ground was the problem. The second shop said that in all likelihood, the faulty ground was the cause of some of our original problems, and these parts did not need to be replaced. I am extremely disappointed in the quality of work done here. The technician and welder service manager here cost my company valuable time and money that I feel could have been avoided.

I can not recommend Industrial Electric to anyone that has a problem with their generator in a motor home. Our experience with them was very frustrating! We spent months trying to fine the problem , they said they checked the carburetor on the first trip and it worked properly. They claim to have changed the mother board what ever that is. They claimed to have changed the fuel pump. I say claimed because we received no proof that it was done. After months of wasted time they said we can't do anything more for you. So we had to look else where to solve the problem. Cummings West in Sacramento was recommend to us a week later they called to say it's the carburetor!! We no long have a problem.

Only business in Modesto that I could find to work on my Onan 4kw RV genset. Three weeeks backlog wait time. They were able to check it out early and said it needed a fuel pump. $900 to purchase and replace it. It still had original problem of continuous suging o0f engine speed. They then adjusted carburetor to get rid of surging. Original problem. Total 4 weeks and over $1200, I went in to pay and pick up my motorhome. After wandering over their parking lot and trying to find someone to help me, A receptionist got me to the right office. By that time, I was upset over their lack of customer service. I expressed my concwerns to the shop supervisor who told me that nothing would be done or change. I raised my voice and told her that their customer service was severely lacking. The supervicor told me to be quiet or go outside. I went outside and continued complaining. The supervisor came outside and told me that she would have me removed from the premises if I continued. I told her she should call the pol;ice to remove me. The supervisor told me that they had other people to remove me. I told her that she had better get them over there to drag me away. I gave my credit card to a clerk and she processed the payment and returned my keys. Nobody offered to cross the street to where my MH was parked. I am 82 years old with an iron brace on my left leg, hard to cross a well traveled street. Industrial Electric is the only RV genset repair service that I know of in Modesto. I will not recommend them because of the way I was treated. It was terrible. I will travel to Stockton, Sacramento or Fresno before I ever go to them again.