Lozano's House Cleaning

Thorough cleaning, but major safety issue and poor management. While the cleaning crew themselves did a great job and left my apartment very clean. I had two major issues that prevent me from using this company again. First, a serious safety oversight occurred: one of the cleaners accidentally turned on my stove dial while wiping it down and left it on. I left for the weekend right after they finished and came home days later to an apartment filled with propane. Second, dealing with the owner was uncomfortable. They were overly pushy about locking in consistent cleaning schedules and flatly refused to give me $20 in change during payment. I appreciate the hard work of the cleaners, but the safety risk and management style are major red flags.

Lozano cleaners have cared for our home since 2021 and we couldn’t be happier that we chose to work with them. Clara, the owner, provides flexibility when we need it and has clear instructions for rescheduling ahead and planning. She is also very open and receptive to feedback. The crews are professional, thorough, reliable, trustworthy, friendly, and thoughtful. We’ve used them for regular house cleaning, move-in, move-out cleaning, window cleaning, and deep cleaning, and all these services have been carried out well. I recommend using Lozano’s house cleaning if you’re on the market for good service.

Initially my partner and I got quotes from quite a few cleaners in our area (Sunnyvale), and the one that stood out the most was Clara Lozano. She was the only one who was very "common sense" in the approach to our needs. The price is very reasonable and the cleaning services are specifically tailored for us. The two cleaners that come every two weeks are fantastic, and I'm surprised I've never left a review until now (they just arrived moments ago, so I just thought of this). Been using Lozano's for many many months now, and have referred them to two different friends who live nearby, and all 3 of our homes are happy!